Processing Times
Please note that our processing times for orders may vary depending on production schedules. Our general processing times are calculated in business days, excluding weekends and holidays. During peak seasons, such as holidays, processing times may be longer due to increased order volumes.
For apparel items, the typical processing time is 12-14 days. Jewelry and accessories require approximately 5-10 days for processing. Gifts and decor items also have a processing time of 5-10 days, while decals and stickers have a shorter processing time of 2-5 days.
If you have any questions or concerns about the status of your order, please don’t hesitate to reach out. We are here to assist you and provide updates on your order’s progress.
Shipping
We utilize the reliable services of the U.S. Postal Service to deliver all orders placed with us. Our shipping options are determined based on the total weight of your order and the destination it is being shipped to via USPS.
For added peace of mind, all orders shipped via USPS Priority Mail include insurance. We highly recommend selecting this shipping option for higher-priced purchases or time-sensitive orders to ensure the best possible delivery experience.
It’s important to note that once your order is in the hands of the postal service, we have no control over any potential delays that may occur. Thank you for entrusting us with your purchase, and we will do everything we can to ensure your order reaches you in a timely and secure manner.
RETURNS
We take immense pride in creating each product with meticulous care and attention to detail. To ensure the highest level of quality and craftsmanship, all of our items are made-to-order. This means that once you place your order, our skilled artisans begin the process of handcrafting your chosen pieces specifically for you.
Due to the personalized nature of our production process and our commitment to delivering exceptional quality, we regretfully inform you that returns are not accepted for orders. As each item is uniquely crafted according to your specifications, we do not keep ready-to-ship products in stock. This allows us to maintain strict quality control and provide you with products that are made exclusively for you.